1. How do I create an account?
   Creating an account is simple:

• Click the "Register" or "Create Account" button at the top of the page.
• Complete the registration form with your name and email address.
• Confirm your email address by clicking on the link in the confirmation email we will send you.
• Your account is now activated and ready to use!

1. How do I log in without a password?
   Log in without a password as follows:

• Click on the "Login" button at the top of the page.
• Enter your registered email address and click "Send".
• You will receive an email with a special code.
• Enter the special code on the login page.
• You are now logged in and can use your account without a password.

1. Problems logging in, what now?
   If you are having trouble logging in, please follow these steps:

• Make sure you have entered the correct email address.
• Check your email (including spam/junk folders) for the special code.
• If you don't receive it within a few minutes, try sending the code again.
• Please contact our customer service for further assistance.

1. What are the advantages of ordering from Nozzlehouse?

• Fast delivery : We ensure fast and reliable shipping of your orders.
• Customer service : Expert and friendly support for all your questions and problems.
• Secure payment : Secure payment methods to protect your data.
• Exclusive offers : Regular discounts and promotions for our customers.

2. Do I have a warranty on my purchase from Nozzlehouse?
Yes, at Nozzlehouse we offer a warranty on all our products. The warranty period may vary depending on the product. Please refer to the product information for specific warranty terms. If there is something wrong with your purchase, please contact our customer service team for further assistance.

3. Will I receive confirmation of my order?
Yes, once you place an order you will receive a confirmation email with the details of your order. You can also track the status of your order via your account on our website.

4. How much shipping do I pay?
Shipping costs may vary depending on the size and weight of your order, as well as the destination. Specific shipping costs will be displayed during the checkout process before you confirm the order. We offer free shipping for orders over a certain amount.

5. Is the collection on the website the complete range of Nozzlehouse?
Yes, our website shows our full range. We regularly update our collection to bring you the latest and greatest products. If you cannot find a specific product, please contact our customer service.

6. Can I also order for business purposes?
Yes, Nozzlehouse offers business ordering options. Please contact our business customer service for more information about bulk orders, business discounts and other special requirements.

7. Can I add another item to a current order?
Unfortunately, after placing an order, we can no longer add items to a current order. You can place a new order for the additional items. Please contact our customer service if you have any questions or need assistance with your order.

Do you have any other questions or do you need help? Please feel free to contact our customer service. We are happy to help you!

1. What payment methods are there?
At Nozzlehouse you can choose from various safe and reliable payment methods:

• iDEAL : Suitable for customers with a Dutch bank account.
• Credit card : We accept Visa, MasterCard and American Express.
• PayPal : Pay quickly and securely with your PayPal account.
• Bank transfer : Transfer directly from your bank account.
• Apple Pay : For fast payments with your Apple device.
• Google Pay : For fast payments with your Android device.

2. How can I pay the remaining amount?
If you have paid for part of your order with a gift voucher or discount code and there is still some remaining amount left, you can pay the remaining amount with one of the payment methods mentioned above. During the checkout process you can choose which method you want to use to pay the remaining amount.

3. I have a discount code, how can I redeem it?
Redeeming a discount code is simple:

• Add the desired products to your shopping cart.
• Go to the shopping cart and click on "Checkout".
• Enter the discount code in the "Discount code" field and click "Apply".
• The discount amount will be automatically deducted from the total amount of your order.

4. How can I redeem a gift voucher?
You can redeem your gift card during the checkout process:

• Add the desired products to your shopping cart.
• Go to the shopping cart and click on "Checkout".
• Enter the gift voucher code in the "Gift voucher" field and click "Apply".
• The gift voucher amount will be automatically deducted from the total amount of your order. You can pay any remaining amounts using one of the available payment methods.

Do you have any other questions or do you need help? Please feel free to contact our customer service. We are happy to help you!

1. What is the delivery time for my order?
The delivery time of your order depends on the product and destination. In general:

• Within the Netherlands : 1-3 working days.
• Within Europe : 3-7 working days.
• Outside Europe : 7-14 working days.

You will receive a confirmation email with estimated delivery time once your order has been shipped.

2. When can I make an appointment for delivery?
You can make a delivery appointment for certain products or orders. Once your order is ready for dispatch, you will receive an email or SMS with instructions to choose a suitable delivery date and time.

3. Can I pick up my order?
Yes, it is possible to collect your order from our warehouse or a collection point. During the checkout process, choose the "Collection" option and select your desired location. You will receive a message as soon as your order is ready for collection.

4. In which countries can my order be delivered?
Nozzlehouse delivers to most countries worldwide. During the checkout process you can enter the delivery address to see if delivery to your location is available and the estimated delivery time.

5. How will my order be delivered?
We work together with reliable courier services such as PostNL, DHL, and UPS to deliver your order quickly and safely. The courier service you choose depends on the destination and size of your order.

6. Can I change the delivery date?
Yes, you can change the delivery date by contacting our customer service team once you have received your shipping confirmation. Please note that changes to the delivery date may affect the delivery time.

7. I cannot be present at the delivery myself. What now?
If you cannot be present at the delivery, there are several options:

• Delivery to the neighbors : The delivery person can deliver your package to the neighbors.
• Collection point : Your order can be taken to a nearby collection point.
• New delivery attempt : The courier service will make a new attempt to deliver the package. You will receive a card in your mailbox or an email/SMS with further instructions.

8. Can I have my order delivered to a different address?
Yes, you can enter an alternative delivery address during the checkout process. This can be useful if you want to have your order delivered to your work or to a friend or family member.

Do you have any other questions or do you need help? Please feel free to contact our customer service. We are happy to help you!

1. Can I return my order?
Yes, you can return your order at Nozzlehouse. You have the right to return your purchase within 14 days of receipt without giving any reason. The product must be returned in its original condition and packaging. To initiate a return, please contact our customer service team for further instructions.

2. Are there any costs associated with returns?
The costs for returning your order depend on the reason for the return:

• Defective or incorrect product : In this case we will reimburse the return costs.
• Other reasons : If you return the product for any other reason (for example, you do not like it or it does not meet your expectations), the return costs are at your own expense.

3. Within what period will I receive my money back after a return shipment?
Once we have received and inspected your return, we aim to process your refund within 14 days. The refund will be issued to the original payment method you used for your purchase. You will receive a confirmation email once the refund has been completed.

Do you have any other questions or do you need help? Please feel free to contact our customer service. We are happy to help you!